Job Description

The Workplace Experience Ambassador enhances the employee and visitor experience by managing front-of-the-house operations, ensuring spaces are well-maintained and functional, assisting with event setup, and acting as a helpful point of contact for facilities, technology, and operations support. Key responsibilities include providing excellent customer service, overseeing Eastern region help desk operations, coordinating meeting rooms and supplies, troubleshooting minor facility or IT issues, and ensuring a welcoming and efficient work environment.

Job Responsibilities

Use a high level of service excellence to manage reception area, greet employees and visitors, and direct inquiries
Oversee mail and package delivery
Be a resource for employees and guests by remaining knowledgeable about local information, points of interest, travel updates, and special services
Conduct regular inspections of common areas, breakrooms, and meeting spaces proactively looking for items needing cleaning and/or repair
Oversees daily help desk operations for the Eastern regions, ensuring timely and effective resolution of technical support requests.
Monitor call volumes, service levels, & team performance to maintain high customer satisfaction. Coordinates with leaders to identify trends, implement process improvements, and support continuous service excellence.
Assist in scheduling, planning, and executing meetings, events, activities, and provide physical setup and tear down of furniture and equipment; dusting, vacuuming, trash, glass cleaning, etc. may be required
Inventory and replenish office supplies, ensure office equipment is functional
Provide first-line support for common IT issues in collaborative spaces; assist with audio-visual equipment
Assist Aramark and Client management team with office and clerical duties; research answers, maintain electronic databases and other systems; generate reports, dashboards, and spreadsheets
Assist in badge creation for employees, vendors, and visitors
Assist with basic accounting functions
Support and use PO and/or WO systems; organize tickets, problem-solve
Contact external vendors for maintenance and repairs
Perform very light facilities work such as replacing lightbulbs, ceiling tiles, furniture assembly; under the direction of an expert, you may be asked to check a meter, filter, confirm a leak, etc.
This list does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

Strong customer service, communication, and people skills to interact effectively with all levels of staff and guests; English is required
2-3 years previous reception, concierge, hospitality experience; supporting with a high degree of integrity
Excellent organizational skills, attention to detail, and the ability to successfully manage multiple tasks
Self-motivated and cheerful outlook required; ability to work independently to identify and resolve issues
Proficient with MS Office, strong keyboarding, Excel including design and formula input, and PowerPoint; basic troubleshooting experience for office and A/V equipment
Ability to work collaboratively within a team and represent professionally
Must be physically able to sit, stand, reach, twist, turn, bend, and lift up to 25#; Ability to perform frequent repetitive motion with hands and/or arms

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Workplace Experience Ambassador

Job Type