Join the Power Behind the Service. Become a Customer Service Representative Today!

The City of Moreno Valley is looking for a Customer Services Representative to support the Electric Utilities Division.

Recruitment may be used to establish an eligibility list for future vacancies.

THE POSITION

The Customer Service Representative plays a pivotal role in delivering exceptional service to customers of the City’s electric utility. This position serves as the primary point of contact for utility customers by handling inquiries, payments, service applications, and account resolutions via phone, email, and in person. The role demands a high level of professionalism, empathy, and accuracy in every interaction. Representatives are expected to interpret policies, resolve issues with tact, and maintain detailed records while supporting billing and accounting functions. This entry-level position offers opportunities for cross-training, technical development, and meaningful contributions to customer satisfaction and operational efficiency.

Find additional information in the Customer Service Representative descriptions.

IDEAL CANDIDATE

The ideal candidate for this Customer Service Representative role is a proactive, empathetic, and detail-oriented professional who thrives in a public-facing environment. They bring at least three years of experience in customer service, particularly in municipal services. They demonstrate a strong commitment to delivering accurate, respectful, and solution-focused support across multiple communication channels. They are an active listener who takes the time to understand customer concerns fully and consistently go above and beyond to ensure each customer feels heard, supported, and satisfied with their experience.

MINIMUM QUALIFICATIONS

A combination of education, training, and experience equivalent to completion of high school or GED, and at least three (3) years of responsible customer service experience, including cashiering, cash handling, and data entry, is required.

ABOUT THE MORENO VALLEY UTILITY DIVISION

The Moreno Valley Utility (MVU) manages the operation, maintenance, and business planning of the City’s electric utility. The City began serving new customers in February 2004, providing safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management.

For more information about the Moreno Valley Electric Utility Division, please click here.

THE SELECTION PROCESS

Applicants possessing the MOST DESIRABLE qualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process.

The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at hr@moval.org or (951) 413-3045.

Customer Service Representative - 5133547-0

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