Senior Admissions & Collections Clerk - Mental Health Admitting

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

About The Position

The County of Riverside - Riverside University Health System (RUHS) - Medical Center is seeking a Senior Admissions & Collections Clerk to join their Mental Health Admitting team located in Moreno Valley.

Under general supervision, the incumbent will be responsible for verifying insurance coverage and eligibility, updating and maintaining accurate patient records, coordinating with healthcare providers, providing excellent customer service to patients and their families, and documenting all interactions accurately for audit purposes; leading staff and performing complex and varied work in the areas of patient admissions, accounts and payment plans, and performing other related duties as required.

The Senior Admissions and Collections Clerk is the lead level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level position. Incumbents are working leads who perform the more technical assignments of interpreting and applying policies and procedures pertaining to hospital or clinic patient admissions, and processing complex patient accounts. The Senior Admissions and Collections Clerk is distinguished from the Admissions and Collections Clerk in that the latter is responsible for evaluating and determining financial liability for services and establishing payment sources and plans consistent with the patient's ability to pay.

Our Emergency Department team is dedicated to providing compassionate, efficient, and patient-centered care in a fast-paced environment. We value teamwork, effective communication, and adaptability to ensure timely medical services and a positive patient experience. We are looking for people who are committed to making a difference.

The most competitive candidates will have the following professional experience and knowledge:

• Bilingual
• Hospital Registration experience
• EPIC
• Ability to type 45-50 wpm

This position has a 6/12/8 schedule (shift hours and days may be discussed during the interview process and determined at a later time). Holidays may be required, if scheduled.

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU). If you’re passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org

Examples Of Essential Duties

• Lead and train staff; maintain work schedules, time and attendance logs and reassign staff, as needed; provide technical guidance to staff and prioritize work assignments.
• Register patients for medical services such as emergency treatment care and non-emergency walk-in treatment following registration procedures; evaluate assistance eligibility and refer patients to the appropriate public assistance program if eligible; ensure patient insurance forms and cards comply with medical assistance programs and private insurance carriers to process billings and payments.
• Access data from the department computer system to complete treatment authorization request forms; interpret medical assistance program policies, rules and regulations regarding eligibility and payment schedules.
• Contact patient's medical insurance carrier to obtain authorization for treatment and to verify eligibility and coverage; complete patient's medical insurance or public assistance forms and attach cash payment receipt to ensure reimbursement from medical assistance program; receive payments for medical treatment from patients.
• Resolve patient ability to pay issues and questions; research liens, judgments, court costs, or law enforcement charges against outstanding balances on patient accounts; determine the need to issue refunds; determine which account to credit with unidentified payments.
• Research department systems and files for all outstanding patient account balances in order to post payments received on inactive accounts; review accounts for proper payments or charges; perform final audits and act as signature authority for claims, warrants, vouchers, payroll documents, purchase orders, supporting bills, and other supporting documents; authorize adjustments to accounts.
• Prepare and process fiscal records, statements or transactions which use a variety of accounting details and supporting documents.

Minimum Qualifications

OPTION I

Experience: One year of experience comparable to Riverside County’s Admissions and Collections Clerk.

OPTION II

Experience: Three years of clerical experience, one year of which must have included extensive public contact with responsibility for interviewing and decision making.

ALL OPTIONS

Knowledge of: Private and public medical insurance plans and the way they work; principles and practices involved in the establishment of consumer credit accounts; public and private medical insurance plans; techniques of effective patient interviewing; laws, rules, regulations, and policies, affecting patient accounts.

Ability to: Lead and assign work to others; resolve personnel and workflow problems; interpret admissions, credit and collection policies to patients and hospital staff; maintain effective working relationships with other medical staff, fiscal intermediary representatives and others; prepare clear and concise oral and written reports.

Other Requirements

Skill to type at a corrected rate of 45-50 words per minute.

Physical Requirements

Standing for majority of 12hr shift in the Emergency department, pushing/pulling/moving WOW cart throughout the Emergency Department.

SUPPLEMENTAL INFORMATION

Application Status

How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com , click on your name in the upper right corner, and click on "Applications & Status".

Sign Up for Job Alerts

Go to www.RC-HR.com, click on "Careers", click on "County Job Openings", and click on "Subscribe to Job Alerts" icon.

For Questions Regarding This Recruitment

Contact Raven Padilla at [email protected] or 951/955-0780. Please allow 1-2 business days for response to general inquires.

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APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [email protected] or toll-free 1-855-524-5627.