Veterans Services Manager

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

Riverside County Veterans' Services is seeking a qualified Veterans Services Manager located in Riverside.

The Veterans Services Manager will lead and oversee the operations of our Veterans Services regional offices and branch locations. This role involves auditing daily work, providing training, assisting in case management, and ensuring staff stay on track with their caseloads. As a supervisor, the incumbent will foster leadership and team building while delivering management oversight and supervision. Key responsibilities include performing complex veterans' claims work, counseling and assisting veterans and their families in obtaining benefits, and presenting and preparing legal evidence. The Veterans Services Manager will also review, evaluate, and enhance methods and procedures to standardize services across all operations, ensuring optimal support for our veteran community. Join our team and make a meaningful difference in the lives of those who served!

The most competitive candidates will possess in-depth knowledge of the California Department of Veterans Affairs (CDVA) and federal VA claims processes, ensuring accurate and efficient support for veterans and their families. Additionally, they will have expertise in data analytics, with the ability to analyze and interpret complex data sets to improve service delivery. Strong communication skills are essential, as candidates must effectively present findings and insights to stakeholders, ensuring data-driven decisions enhance the overall operations of Veterans Services.

This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Director of Veterans Services.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311 of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Team!

The Riverside County Department of Veterans' Services to promote and honor all veterans and enhance their quality of life and that of their dependents and survivors through counseling, claims assistance, education, advocacy, and special projects. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

• Conduct on-the-job trainings for Veterans Services Representatives to include CalVet/CACVSO accreditation training and continuing education unit training.
• Supervise staff, plan, organize, coordinate, and direct the activities of the Department of Veterans Services under the direction of the Director of Veteran Services.
• Maintain a case load of clients seeking and receiving services available to veterans.
• Define problems, develop recommendations, plan, coordinate and initiate action with minimal direction; collect, interpret and evaluate information and data to identify operational needs and validate conclusions.
• Represent the County in contacts with other governmental or community agencies and the public, including outreach events, public meetings, and other related events.
• Prepare written reports and correspondence.
• Review and evaluate the performance of subordinate staff; participate in the selection of employees; ensure standardization of methods and procedures utilized in all aspects of veterans’ services work; modify procedures to improve effectiveness.
• Evaluate the need for changes in work procedures resulting from new County, state, or federal laws and regulations and review work of subordinates for compliancy purposes.
• Prepare the regional annual budget by projecting costs and preparing justification documents; write requests for budget adjustments.
• Responsible for ensuring compliance with grant requirements; assist with preparing grant reports including statistical and program information.
• Prioritize workload to meet organizational objectives; review and evaluate work methods and procedures; listen, respond to, and resolve staff problems and concerns; develop and assist direct reports and professional staff in developing standards against which to evaluate and measure performance and service levels.
• Participate in developing and implementing goals, objectives, policies, and standards applicable to divisional management responsibility.
• Communicate with the Director and Assistant Director concerning operational difficulties/conflicts, business process improvements and procedural changes; oversee and identify required changes for case management system.
• Review and approve staff payroll time reports; direct the preparation of requisitions for supplies and equipment.

MINIMUM QUALIFICATIONS

OPTION I

Education: Graduation from an accredited college or university with a bachelor's degree, preferably with major coursework in psychology, sociology, social welfare, social/human services, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: One year as a Senior Veterans Services Representative for the County of Riverside.

OPTION II

Education: Graduation from an accredited college or university with a bachelor's degree, preferably with major coursework in psychology, sociology, social welfare, social/human services, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Three years of working with the public providing assistance, advocacy, eligibility determination, or counseling in a public, nonprofit or government agency preferably including some experience counseling veterans regarding their rights and benefits. In addition to the required experience, one year of lead or supervisory experience is also required.

ALL OPTIONS

Knowledge of: Legal Procedures; federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans’ benefits; the principles of supervision, including training, instructional methods, and techniques.

Ability to: Plan, organize, administer, and coordinate projects and operations consistent with policies and goals; read, analyze, and interpret complex written material; prepare, apply laws, rules, and regulations applicable to veterans' benefits to specific cases and reach appropriate decisions; analyze and evaluate systems and procedures to resolve problems or to recommend appropriate courses of action; evaluate staff performance; develop and implement on the job training of subordinate staff; interact effectively with people from diverse cultures and socioeconomic backgrounds; prepare clear, comprehensive reports and records; establish and maintain effective working relationships with those contacted in the course of work.

Other Requirements

License/Certificate: Possession of a valid California Class C Driver's License is required.

Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment

Contact Danilo Lozano at [email protected] or 951-955-1605. Please allow 1-2 business days for a response to general inquiries.

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APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

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