Service Manager

Job Description for Service Manager

The Service Manager holds the primary accountability of upholding the restaurant's compliance with Dunkin Brands and Company guidelines. Additionally, they are entrusted with the task of enhancing revenue by creating a skilled team that provides exceptional customer service through operational efficiency. The effectiveness of their performance is gauged by the caliber of leaders they cultivate within the internal training framework.

Benefits for Service Manager

• Competitive Compensation with Added Incentives for Performance Enhancement
• Receive complimentary coffee during your working hours and benefit from attractive discounts on meals.
• Flexible Spending Accounts are accessible to all members of the workforce
• Sick Time
• Paid Time Off
• A 401K plan with a company match involves an employer-sponsored retirement savings account where the employer contributes a certain percentage to match the employee's contributions
• Medical and dental coverage are types of insurance that provide financial protection for healthcare expenses related to medical and dental services

Responsibilities for Service Manager

• Guarantee the smooth operation of the restaurant while upholding the Dunkin' Brands and Company regulations.
• Recruit, educate, and motivate a workforce that consistently provides prompt, amiable, and precise assistance on every occasion.
• Develop tactics to elevate revenue generation, improve customer retention, and augment overall productivity.
• Adhere to guidelines for food safety, hygiene, financial transactions, and protection protocols.
• Create a positive and dynamic workspace that nurtures employee happiness and professional development.
• Monitor stock levels, wastage, and expenditures to enhance operational efficiency.
• Develop a cohesive and driven team that prospers in unison.
• Establish objectives, achieve outcomes, and commemorate achievements.
• Approach situations with empathy, assistance, and regard.
• Keep calm and composed when dealing with a high-speed setting.
• Generate innovative concepts for enhancing operational efficiency and elevating guest satisfaction.
• Take pleasure in establishing genuine connections with both guests and colleagues.
• Exude assurance, sincerity, and passion in your approach.

Requirements for Service Manager

• Food safety, Serve Safe Certification is a plus!
• Understand and analyze what drives profit and loss performance.
• Deliver clear and effective verbal and written communication.
• Know when to coach, support, and take charge as both a Leader and a Manager.
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists

Our Core Values

• Service Excellence
• Providing exceptional service consistently to every guest
• Dedication to the ongoing enhancement of services
• Build Teamwork
• Creating cooperative work settings
• Nurturing entrepreneurial spirit
• Creating cohesive teams through fostering reciprocal esteem
• Establishing settings dedicated to education and development
• Personal Integrity
• Practicing truthfulness and ethical behavior in every transaction

Company Information

Donovan Services, Inc. is dedicated to delivering top-notch services to our customers, while also fostering a satisfying workplace for our staff members. As a conglomerate of Dunkin' Donuts franchise operations, we are devoted to ensuring that every customer receives excellent service during each visit. Our objective is to hire individuals who show a strong commitment to prioritizing the needs of the customers. We are fully committed to guaranteeing that all guests are treated with fairness and honor.