About Us

Join Walter’s Auto Group, a Southern California automotive leader for 50+ years proudly representing Mercedes-Benz, Porsche, and Audi, and build your career with a team known for integrity, exceptional customer care, and a genuine passion for excellence. We invest in your growth with paid training, OEM certifications, supportive leaders, and a clear path for advancement, so you can develop new skills, take on more responsibility, and be recognized for your impact while working with world-class brands in a respectful, people-first culture.

Position Summary

The Decline Service Representative / Assistant Service Advisor supports the Service Department by converting declined repair recommendations, assisting with write-ups and dispatch, and delivering an exceptional guest experience. You’ll educate customers on safety and maintenance priorities from MPIs, schedule follow-up work, and help keep repair orders accurate and on time.

Key Responsibilities

Contact customers regarding declined MPI items; explain findings, safety implications, pricing, and timeline; document outcomes; set next-action dates.
Greet customers, perform/write repair orders (ROs), capture concerns with clear story writing, obtain approvals, and provide status updates/ETAs.
Build accurate estimates, verify warranty/recall/coverage, apply coupons, schedule return visits, and coordinate loaners/shuttles as needed.
Work with technicians and parts to verify availability, prioritize jobs, and support dispatch during peak periods.
Communicate proactively, deliver vehicles on time, and resolve concerns professionally.
Ensure signatures, payment authorizations, and parts returns are handled per OEM, warranty, and state regulations; maintain detailed notes.
Track conversion rates, open declines, and follow-up cadence; participate in daily huddles and fixed-ops reviews.

Qualifications

1–2 years in dealership or independent service operations (Service Advisor, Service BDC, or Parts background preferred).
Comfortable learning dealership service tools and workflows (training provided).
Clear, professional phone/text skills; able to explain technical findings in simple, trust-building language.
Ethical, consultative approach; confident presenting options and prioritizing safety/maintenance.
Strong follow-up habits, time management, and attention to detail across multiple ROs.
Valid driver’s license with acceptable MVR.
ASE C1 Service Consultant, bilingual (English/Spanish), OEM warranty/menu experience.
Career Path: This position offers a direct training path toward becoming a Service Advisor. As you develop your product knowledge, customer service, and technical understanding, you’ll gain the skills needed to transition into a customer-facing advisor role within our dealership network.

What We Offer

Paid training and mentorship from experienced Service Advisors and management
Clear promotion track with growth opportunities within Walter’s Auto Group
Competitive hourly pay: $18 – $21 per hour
Comprehensive Medical, Dental, and Vision coverage
401(k) retirement plan
Employee discounts on vehicles and services
Supportive, team-oriented environment focused on professional growth

Sprinter - Decline Service Representative / Assistant Service Advisor

Job Type