HUMAN RESOURCES AND TALENT OPERATIONS MANAGER

Position Summary

The HR & Talent Operations Manager is responsible for the full execution of Human Resources across all three properties.

This is a hands-on, operational leadership role. The primary responsibility is to protect the company through proactive compliance, disciplined recruiting, consistent documentation, and structured employee relations.

This role requires a seasoned HR professional who has operated in fast-paced hospitality environments and understands both legal exposure and operational realities.

This is not a corporate desk-based policy position.

Compensation: $90,000.00 - $96,000.00 depending on experience

Schedule

• Monday – Friday
• 9:00am-5:30pm

Benefits Per Company Plan Details

• Health, Dental & Vision
• 401K Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 weeks of PTO
• 2 Paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays
• The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

Core Responsibilities

Recruiting & Talent Management

• Own recruiting for all non-executive roles across three properties
• Build structured hiring systems and reduce time-to-fill
• Recruit and vet management-level candidates
• Develop succession bench for key operational roles

Employee Relations & Risk Management

• Lead investigations and corrective action processes
• Distinguish between performance issues, policy violations, and interpersonal friction
• Coach managers to address issues directly and appropriately
• Prevent unnecessary escalation of minor disputes
• Ensure consistent application of policies

Compliance & Documentation

• Maintain compliant personnel files
• Oversee wage-hour compliance in California
• Manage workers’ compensation administration
• Oversee leave administration (FMLA, CFRA, etc.)
• Ensure termination documentation is defensible
• Update handbook and HR policies as required

Systems & Structure

• Install standardized onboarding procedures
• Implement performance documentation systems
• Establish clear escalation thresholds
• Deliver manager training on HR best practices

Scope Clarification

• Reports directly to the COO
• Owns day-to-day HR across three properties
• Does not require owner involvement in routine HR matters
• Works in coordination with the Controller regarding payroll data accuracy

Payroll processing and financial oversight remain under the Controller.

Required Experience

• 7–10+ years progressive HR leadership experience
• Multi-location hospitality, hotel, or restaurant group experience strongly preferred
• Demonstrated experience handling employee relations matters independently
• Strong working knowledge of California labor law
• Experience managing workers comp and leave administration
• Proven recruiting success at both hourly and management levels
• Experience operating in founder-led or entrepreneurial environments

What We Are Not Looking For

• Corporate HR desk-based administrators
• Policy writers without operational experience
• Culture-program designers without recruiting and compliance depth
• Individuals uncomfortable making firm, fact-based decisions

Core Traits

• Operationally grounded
• Calm under pressure
• Structured thinker
• Direct communicator
• High documentation discipline
• Understands that HR’s role is to protect the company through lawful, fair, and consistent practices