Company Overview

USPS is a cornerstone of American infrastructure, providing reliable mail and package delivery services across the nation. As a vital part of the postal team, the receptionist plays a key role in ensuring smooth front-office operations and positive customer interactions. The position supports USPS’s mission to deliver trusted and efficient service to every household and business.

Role and Responsibilities

As a Postal Office Receptionist at USPS, you will be the first point of contact for customers and visitors, providing essential support in day-to-day front-desk activities. Your role will involve managing communications, handling inquiries, and supporting administrative processes.

Greet and assist customers and visitors in a courteous and professional manner
Answer incoming calls and direct them to appropriate personnel or departments
Provide information about postal services, procedures, and schedules
Manage and distribute incoming and outgoing mail and packages
Maintain reception area cleanliness and ensure all materials are organized
Support clerical duties including data entry, filing, and document handling
Coordinate appointments and maintain calendars as needed

Required Skills and Experience

Strong verbal and written communication skills
Proficiency in using office equipment such as phones, computers, and printers
Ability to multitask and handle a fast-paced environment
Excellent customer service and interpersonal skills
Basic knowledge of postal services and mailing procedures

Preferred Qualifications

Previous experience in a receptionist or front-desk administrative role
Familiarity with USPS systems or postal industry practices

Compensation and Benefits

Competitive hourly wage based on a 40-hour workweek
Comprehensive health, dental, and vision insurance coverage
Retirement benefits including Thrift Savings Plan (TSP)
Paid time off and federal holidays
Opportunities for professional development and advancement

About USPS

USPS, the United States Postal Service, is committed to serving the American public with integrity, reliability, and innovation. With a focus on service excellence and community engagement, USPS values diversity, accountability, and respect in the workplace. Our team environment promotes collaboration, career growth, and work-life balance, making USPS a respected and dynamic place to build your career.

Disclaimer

This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party resource that helps applicants prepare for USPS job applications. USPS does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.

How Our Program Helps

Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee. you will gain access to tools, resources, and unlimited practice assessments.

An exclusive, step-by-step guide to the USPS hiring process
Simulated practice exams with detailed answer explanations
A webinar covering interview tips to help you succeed
A job finder tool to locate USPS roles within a 25-mile radius
Personalized support via email and chat

Apply for USPS Jobs in with Confidence

Do not wait to begin your USPS career as Mail Delivery, Customer Service, Administrative Roles. Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in today.

Postal Office Receptionist

Job Type