Position: Bilingual Client Support Specialist

Location: Markham, Ontario

Salary: $36 per hour

Schedule: 3 days in-office, 2 days remote

Job Type: 1-year term, with strong potential for permanent status

About the Role

Our client, a leading pharmaceutical organization committed to advancing innovative healthcare solutions, is seeking a motivated and customer-focused Bilingual Client Support Specialist to join its Markham-based team. This hybrid role offers the flexibility of working three days on site and two days remotely, while maintaining a strong commitment to delivering exceptional customer support.

In this position, you will be responsible for managing customer inquiries, resolving issues, and ensuring an outstanding service experience for both English- and French-speaking clients.

Key Responsibilities

Respond promptly and professionally to customer and sales representative inquiries via phone and email, ensuring thorough and accurate resolution.
Manage customer accounts and orders, including verification, order processing, tracking, and issue resolution.
Monitor and action requests from shared email inboxes, ensuring timely and accurate follow-up.
Support new customers and users of the online ordering portal, offering guidance and troubleshooting as needed.
Document and resolve customer and sales interactions, escalating issues to appropriate departments when required.
Collaborate effectively with cross-functional teams to support order accuracy, customer satisfaction, and process improvements.
Adhere to customer service standards, policies, and procedures while maintaining a positive and professional attitude.

Qualifications

College diploma, university degree, or related post-secondary education.
Fluency in both English and French, with strong verbal and written communication skills.
2+ years of experience working in high-volume contact centre environments.
Proficiency with SAP (ECC, Order to Cash) or similar order management systems; strong technical aptitude and ability to navigate multiple systems.
Demonstrated experience in a team-oriented, collaborative, and high-engagement environment.
Strong attention to detail, organizational skills, and the ability to prioritize effectively.
Proven problem-solving abilities, sound judgment, and composure under pressure.

Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca.

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