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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity

The Sr. Manager, Regional Training Lead is responsible for leading a team of Regional Training Leads (RTLs) who deliver training to Tim Hortons Restaurant Teams and Owners. This role ensures consistent execution of training strategies, drives continuous improvement in operational performance, and aligns field training initiatives with brand priorities.

The Sr. Manager, Regional Training Lead serves as the strategic connector between field training and the broader Restaurant Operations, HR, and Brand Excellence teams.

Key Responsibilities

Team Leadership & Development

Lead, coach, and mentor a team of 5 Regional Training Leads across Ontario, providing direction, performance feedback, and professional development.
Set clear performance objectives, KPIs, and expectations for the training team.
Facilitate collaboration across regions to ensure consistent application of training programs and best practices.
Conduct regular one-on-ones, field visits, and team meetings to maintain alignment and engagement.

Training Strategy & Program Management

Partner with Operations and HR to assess training needs and develop short- and long-term training strategies to address operational priorities (profitability, Guest satisfaction, and team capability).
Oversee the design, development, and delivery of scalable training content, ensuring it reflects operational excellence and brand standards.
Monitor and refine the effectiveness of training programs through KPI analysis (SOS, SMG, REV, profitability, completion rates, satisfaction scores).
Lead pilots and rollout of new operational training programs and ensure alignment with enterprise initiatives.

Operational Excellence & Data-Driven Insights

Analyze business data (Guest feedback, profitability, labor, F&P, training participation) to identify opportunities for improvement and align training interventions accordingly.
Support cross-functional projects focused on improving restaurant performance, operational efficiency, and leadership capability.
Use dashboards and reporting tools (e.g., Tableau, SOS, OnBrand 360) to track regional training performance and communicate results to senior leadership.
Stakeholder & Relationship Management
Build and maintain strong partnerships with Regional Directors, Franchise Owners, and corporate Operations teams to ensure training supports strategic goals.
Act as the primary liaison between the training function and field operations, ensuring training priorities align with business needs.
Represent the training function in enterprise-level meetings, contributing to strategic discussions about people capability and performance.

Required Skills & Experience

5+ years of leadership experience in Restaurant Operations, Field Training, or a related function.
Experience managing a geographically distributed team.
Strong knowledge of Tim Hortons operational systems and practices preferred (inventory management, P&L, Guest experience, team training, etc.).
Exceptional communication, facilitation, and presentation skills.
Demonstrated ability to analyze data and translate insights into actionable strategies.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with training analytics platforms (Tableau, SOS, SMG, OnBrand 360).
Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
Bachelor’s degree in Business, Education, or related field (or equivalent experience).

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Sr. Manager, Regional Training Lead, TH, Canada

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