At Riverside Animal Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

Position Overview

Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed.

Key Responsibilities

Supervise receptionists, including hiring, evaluating, and enforcing policies.
Schedule receptionists as per staffing needs and provide backup when necessary.
Address client complaints, escalating issues to the Hospital Manager.
Manage specialist scheduling and handle financial transactions.
Process refunds, returns, credits, and payment plans.
Generate billing statements, assist with collections, and prepare end-of-month reports.
Serve as a backup to the Hospital Manager for building maintenance.
Perform other assigned tasks by the Manager.

Qualifications (Required)

High School diploma or equivalent
Minimum 2 years of supervisor experience

Preferred Skills (Nice to Have)

Familiar with Cornerstone software, Canva, Office software, and multiphone line system
Spanish speaker preferred (but not required)

Schedule

Tentative hours are Monday through Saturday from 8am to 6pm (scheduling will be flexible)
2 days off a week, based on needs of hospital
Schedule is posted minimum 6 weeks in advance

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Reception Supervisor

Job Type