Salary : $110,590.94 - $154,722.36 Annually

Location : Riverside

Job Type: Regular

Job Number: 25-86118-04

Department: Children & Families Commission

Division: RCC - Agency

Opening Date: 05/14/2025

Closing Date: 5/27/2025 11:59 PM Pacific

ABOUT THE POSITION

The County of Riverside's First 5 Children & Families Commission Administrative team is recruiting for a Business Process Manager located in Riverside.

The Business Process Manager will develop and lead strategic initiatives that enhance service delivery and operational efficiency within the Children and Families Commission - First 5 services. The incumbent will be responsible for, but not limited to, leading, training, and developing their assigned reports primarily focused on business process improvement (BPI) made up of multiple stakeholders, cross-functional subject matter experts, and professional level staff. The manager will develop, review, and revise new and existing policies and procedures and oversee the deployment and implementation of systemic process improvement plans. Additional responsibilities will include Ad HOC reporting, data management and reporting, and assisting with department process improvement events.

Ideal candidates will have professional supervisory experience in a government or public non- profit human services agency, strong analytical and leadership skills, a background in Lean, Six Sigma, or similar methodologies for continuous enterprise business process improvement.

The most competitive candidates will have strong knowledge and experience using Microsoft Suite programs, PowerBI, SharePoint, and Excel, SQL Database management, and SalesForce.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Team!

First 5 Riverside, the Riverside County Children & Families Commission, is primarily funded by tobacco taxes generated by Proposition 10, which passed in November 1998 to help make sure that all of our youngest Californians, from prenatal through 5 years old, get the best possible start in life. First 5 Riverside also receives state and federal funding to support community programs and initiatives to meet the goals and objectives of the Strategic Plan. First 5 Riverside County invests in partnerships that promote, support and enhance the health and early development of children, prenatal through age 5, their families and communities.

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EXAMPLES OF ESSENTIAL DUTIES

Responsible for engaging the project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.
Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.
Establish effective methodologies, standard operating policies and procedures, and best practices for data-informed decision-making purposes; develop problem-solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.
Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.
Identify the appropriate resources to assess the organization's training needs and requirements to support implementation and execution of the overall BPI plan objectives.
Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.
Interview, train, and evaluate subordinate staff, as required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education).

Experience: Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.

Knowledge of: The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing , inventory, data management, billing, accounts receivable, , business processes and procedures, business management systems, budgeting and general governmental accounting, process improvement, report and policy writing.

Ability to: Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex data systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations, correspondence, policies and procedures,; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.

SUPPLEMENTAL INFORMATION

Applicants with completed college credits from an accredited college or university MUST upload a copy of their transcripts as proof of their degree upon application.

This recruitment is available for ALL applicants.

Questions?

Please contact Christopher Recinos at for more information.

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.

ANNUAL LEAVE (Bi-Weekly Accrual)

0 < 36 months = 8.92 Hours

36 to 108 or more months = 12.00 Hours

Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.

Annual Leave for Unrepresented Management Attorneys:

Maximum Annual Leave accumulation is 2,000 hours. Refer to Article 22 of the Management Resolution for a list of job classifications included.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).

BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information..

01

Are you a current regular or temporary employee of the County of Riverside's Children and Families Commission - First 5?

Yes.
No.

02

Do you possess certification in Lean, Six Sigma, or other certified equivalent certification (i.e KAIZEN, ISO 9001, ABPMP, CAP)?

Yes.
No.

03

Select the answer that best describes your current driver's license status:

I have a valid California driver's license.
I am able to obtain a valid California driver's license.
I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
I do not have and/or I am not able to obtain a California driver's license.

04

What is the highest level of education you have from an accredited college or university, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment or a closely related field?

None of these
Less than 30 semester or 45 quarter units
At least 30 semester or 45 quarter units
At least 60 semester or 90 quarter units
At least 90 semester or 135 quarter units
At least 120 semester or 180 units
I have my Associates degree
I have my Bachelors degree
I have my Masters degree
I have my Doctorate degree

05

How many years of professional experience do you have in a technical lead or supervisory role of professional level staff?

No experience.
Less than one year.
One year or more, but less than two years.
Two years or more, but less than three years.
Three years or more, but less than four years.
Four years or more, but less than five years.
Five years or more, but less than six years.
Six years or more, but less than seven years.
Seven years or more.

06

How many years of professional experience do you have in business systems management, information technology management, program applications, business processes and procedures, data management and reporting, financial reporting, or other accounting experience?

No experience.
Less than one year.
One year or more, but less than two years.
Two years or more, but less than three years.
Three years or more, but less than four years.
Four years or more, but less than five years.
Five years or more, but less than six years.
Six years or more, but less than seven years.
Seven years or more.

07

How many years of work experience do you have performing administrative program analysis for program efficiency, such as writing, evaluating, and/or recommending changes to policies, procedures, and operations?

No experience.
Less than one year.
One year or more, but less than two years.
Two years or more, but less than three years.
Three years or more, but less than four years.
Four years or more, but less than five years.
Five years or more, but less than six years.
Six years or more, but less than seven years.
Seven years or more.

08

How many years of experience do you have in a managerial, administrative, or supervisory capacity, which included responsibility for analysis and problem resolution recommendations related to organizational operations, procedures, programs, budgets, and/or personnel in a government agency?

No experience.
Less than one year.
One year or more, but less than two years.
Two years or more, but less than three years.
Three years or more, but less than four years.
Four years or more, but less than five years.
Five years or more, but less than six years.
Six years or more, but less than seven years.
Seven years or more.

09

How many years of professional experience do you have in a supervisory or managerial role, including managing teams focused on quality assessment, quality improvement, or similar functions (e.g., utilization review, risk management)?

No experience.
Less than one year.
One year or more, but less than two years.
Two years or more, but less than three years.
Three years or more, but less than four years.
Four years or more, but less than five years.
Five years or more, but less than six years.
Six years or more, but less than seven years.
Seven years or more.

10

Please describe a time when you led a business process improvement initiative in a public sector or government setting. If you do not have this experience, please list 'N/A'.How did you navigate the challenges of regulatory constraints, limited resources, and diverse stakeholder needs? What tools or methodologies were used, how did you engage stakeholders across various departments or agencies, and what measurable impact did the initiative have on service delivery, efficiency, or compliance?

Required Question

Business Process Manager - First 5

Job Type