Job Description

Job Description

Reporting to the Director, Compliance, T&I Governance, Execution & Risk Services, this role will manage the governance routines of CNB’s End-of-Life (EOL) program. Responsible for ensuring the compliance of RBC Enterprise and CNB’s addendum Policy and internal Standards, related Regulatory and industry compliance standards, to support the identification and mitigation of Technology Infrastructure regulatory risk and compliance operational issues and assist in the maintenance of operational governance procedures.

Lead the creation and maintenance of the EOL procedures, including process documentation. Perform complex internal control monitoring and testing for EOL, supporting various infrastructure technologies/ domains while adhering to an established schedule and alignment with internal risk appetite and regulatory expectations. Success in this role requires a strong risk and governance background, ability to draw insights from data to inform decisions, and experience developing risk and compliance documentation, while managing competing priorities across a complex environment.

What will you do?

Program Compliance & Governance

Support of bi-weekly stakeholder governance forums for Technology end-of-life.
Responsible for supporting the creation or uplifting controls, processes, and its associated documentation, that evaluate the design and operating effectiveness of the EOL program controls
Recommend changes and/or enhancements to existing processes and procedures, as well as develop the necessary training to drive continuous improvement of EOL management, processes, and procedures
Perform periodic internal quality assurance to evaluate the effectiveness of the EOL program controls that mitigate key risk exposures related to regulatory requirements by developing testing process and plan that align to the Bank’s internal controls management policy and standards
Assist in developing deliverables for regulatory remediation workstreams, including but not limited to narratives, flowcharts, Responsible, Accountable, Consulted, and Informed (RACI) matrix, Risk and Control Matrix (RCM), to support the identification and mitigation of risks and issues as it relates to the EOL program
Champion a thorough understanding of the Bank’s internal controls management policy and standards, control testing methodologies, and related regulatory and compliance standards
Maintain governance routines and support ongoing monitoring mechanisms (i.e., KPIs, KRIs) to provide accountability, consistency, and transparency across the program
Support the review and approval process of EOL remediation plans as defined in EOL processes and procedures

What you need to Succeed?

Must-Have

Required

Bachelor’s Degree or equivalent experience.
Experience in the financial services industry with strong understanding of technology or operational risk, technology lifecycle management, and compliance
Experience leading risk compliance and remediation solutions
Demonstrated success managing oversight of large-scale remediation programs
Strong understanding of process and procedure design, documentation, and continuous improvement
Analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies and surface emerging risks
Hands-on experience with IT Asset Management and/or direct involvement in EOL programs is a plus
Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tool)
Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent) is a plus
Excellent organizational and time management skills with the ability to prioritize work for the greatest impact through effective decision making. Experience in tracking and coordinating large and complex projects.
Team player that is deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Excellent interpersonal and communication skills including presentation, verbal and written with comfort presenting to senior level management and executives.
Demonstrated ability to train, coach, and onboard the team on new processes and procedures

Strong critical thinking, problem-solving and creative skills with blend of technology and business skills.

Nice to have

ITIL Foundation (Information Technology Infrastructure Library
CISA
CISSP
CRISC
Knowledge of FINRA, SEC, MSRB, FRBNY and OCC rules and regulations.
Project Management Professional/Program Management Professional (PMP/PGMP) Designation.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options.

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-11-17

Application Deadline

2025-12-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Senior Manager, Technology Governance

Job Type