WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We’re looking for a Hospitality Services Assistant to join our dynamic Event Services team. In this fast-paced, hands-on role, you’ll play a key part in supporting and executing ROM’s internal and external events. From event set-up and tear-down to working closely with catering and vendor partners, you’ll ensure each event runs smoothly and meets ROM’s high standards. If you’ve worked as a porter, event operations assistant, venue crew member, or in similar high-volume event environments, this is a great opportunity to bring your expertise to one of Canada’s premier cultural institutions.

HOW YOU WILL MAKE AN IMPACT

Set up, move, and tear down furniture, staging, and event equipment efficiently and safely.
Support load-in/load-out for rentals, vendors, and catering partners.
Maintain and restock beverage and event inventory with accuracy and attention to detail.
Inspect equipment and report any damages or maintenance needs promptly.
Collaborate with multiple internal teams (Housekeeping, Audio Visual, Visitor Experience, Security, Catering, and others) to ensure flawless execution of events.
Assist clients, guests, vendors, and agency staff on event days with a professional, service-first approach.
Maintain storage areas and event spaces in clean, organized condition.
Use basic software tools (e.g., Word, Excel, and inventory systems) to manage records and reports.
Follow all ROM standards and operational procedures to ensure quality, safety, and exceptional service.

WHAT YOU BRING

Minimum 3 years of hands-on experience in event operations, hospitality, catering, or as a porter/venue crew member.
Experience in event set-up/tear-down, working with event rental equipment, and supporting large-scale functions (e.g., corporate events, galas, conventions, festivals).
Physical ability to lift, carry, and move furniture and heavy event equipment safely.
Excellent teamwork skills and a can-do attitude.
Strong communication and interpersonal skills.
Knowledge of Ontario liquor and health regulations is an asset.
Familiarity with event floor plans, load-in logistics, and inventory systems (e.g., Freepour, Shopify) is preferred.
Calm and professional under pressure, with the ability to adapt to real-time changes.
French language skills are an asset.

SALARY & TERMS OF EMPLOYMENT

START DATE: November 2025
OPEN DATE: October 24, 2025
CLOSE DATE: Open Until filled
STATUS: Part-time, Permanent
EMPLOYEE GROUP: OPSEU
HOURLY RATE: $28.09 - $32.09
SCHEDULE: Up to 24 hours weekly
PROBATIONARY PERIOD: 420 hours or six (6) months
LOCATION (on-site): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
Second interview: A 40-minute in-person practical lift and mobility assessment designed to evaluate your physical ability to safely and effectively perform the core tasks of the role, including lifting, carrying, and moving event equipment and furniture.

The above-listed process may change or vary based on the nature and scope of the position.

*All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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Hospitality Services Assistant

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