Client: Government of Alberta

Work Location: 7000 - 113 ST, Edmonton, Alberta CAN, T6H 5T6, Remote

Estimated Start Date: 02/01/2026

Estimated End Date: 29/10/2026

#Business Days: 209.00

Estimated Hours per Day: 7.25

Maximum Duration of Extension: 06 Months

Description

Project Name

Cloud Program, Cloud Platform Services

Scope

Cloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also responsible for the continuous service improvement and continuous service development of those services and products.
Reporting to the Team Lead, GoA Messaging Services, this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview, and others.
This role will be responsible for ticket fulfillment according to service level targets for incidents, changes tickets, and problems related to Microsoft 365 workloads.
The role will also provide recommendations, including details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied in optimizing the configuration of MS Teams, Exchange Online, Microsoft Defender, MS Purview and other cloud-based solutions.
This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, software build and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks. We require this resource to have excellent communications skills, both written and verbal. A proven ability to function on an individual basis and in a team environment is essential. Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset.

Duties

Apply and interpret how the operation guidelines enhance the department’s way of doing business.
Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.
Assist in developing action plans, schedules, and estimates pertaining to architectural deployment and services delivery.
Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
Evaluate current services and recommend remedial actions where required.
Hands-on implementation, upgrading, troubleshooting of messaging software and hardware infrastructure.
Perform problem diagnosis, troubleshooting and resolution.
Provide quality control on production implementations.
Provide tracking and reporting of time and status on all work as required.
Develop and maintain documentation.
Develop messaging related procedures.
Effective teamwork and proficient communication with team members, management team and supported ministries.
Provide cross training and knowledge transfer to team members.

Note

Please also note that the resource may be required to work flexibly, including occasional weekend or after-hours work, for which the Province will provide advance notice. The resource will work remotely but must be available for onsite meetings when required. Such onsite meetings are expected to be rare—approximately 3 to 4 times per year

Working Hours

Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
Work must be done from within Canada, due to network and data security issues.
It is anticipated the role will be remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drin

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com

Without mandatory documents, we cannot submit a candidate.

Updated Resume in word format (Mandatory)
Skills Matrix and References (Mandatory)
Expected hourly rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!

If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.

GOAPRDJP00000720 - Messaging Specialist - Senior

Job Type