Customer Service Representative (CSR)

We’re redefining what effective customer outreach looks like in the telecommunications industry. Our team specializes in face-to-face community engagement, customer service and sales, helping customers stay connected through personalized, hands-on service. By partnering with leading telecom brands, we create meaningful interactions that build trust, drive growth, and make everyday communication simpler and more accessible.

We’re looking for a Customer Service Representative who is motivated, personable, and passionate about connecting with people. In this role, you’ll engage directly with customers through in-person outreach campaigns, introduce them to reliable wireless and internet solutions, and ensure every interaction is positive and memorable.

The ideal candidate thrives in a fast-paced, team-oriented environment, enjoys working with the public, and takes pride in creating genuine connections that lead to lasting customer relationships. If you’re driven by results and love making an impact through communication and service, this is the opportunity for you.

Customer Service Representative Responsibilities

• Engage with customers through in-person customer and outreach solutions to build genuine, trust-based relationships.
• Clearly explain telecommunications and wireless products and services, answering questions with confidence, transparency and clarity.
• Accurately process customer transactions and maintain up-to-date records in accordance with company policies.
• Participate in ongoing training to strengthen outreach and sales techniques and product knowledge.
• Support daily campaign operations to increase sales and enhance the customer experience.
• Collaborate with team members to meet performance goals and share best practices.
• Represent our brand partners with professionalism, enthusiasm, and a commitment to customer satisfaction.

Customer Service Representative Requirements

• High School Diploma or GED required.
• Prior experience in customer service, sales, community outreach, or a similar role is preferred.
• Completion of college coursework in fields such as communications, marketing, or entrepreneurship is a plus.
• Charismatic and personable, with a natural ability to effectively engage with the public.
• Full-time hours, with weekend availability as needed.

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits

• 401(k)

Work Location: In person