Description

Position Title: Medical Receptionist

Location: 28441 Rancho California Road, Suite 104, Temecula, California 92590

Schedule: Monday to Friday - 8 AM to 5 PM

Employment Type: Full-Time

Hourly Range: $19 - $23 (based on experience)

About Us

Advanced Metabolic Care & Research (AMCR) is a leading Endocrinology practice dedicated to providing exceptional care and innovative solutions for patients with diabetes, obesity, thyroid disease and other metabolic disorders. The team at AMCR has been delivering high quality endocrine care to the people of San Diego for over 30 years. We pride ourselves on our patient-centered approach and collaborative environment, aiming to improve the health and well-being of our community through quality care and education. AMCR is embarking on new growth initiatives designed to accomplish the following goals:

Improve care and access for people with diabetes, obesity and other metabolic disorders.
Improve the lives of Endocrinologists, Advanced Practitioners, Diabetes Educators, and other professionals who care for people with diabetes, obesity and other metabolic disorders.
Expand office locations.
Create the nation’s leading Metabolic Care Management Data Center.
Succeed in Value Based Care contracts.

Job Description

The Medical Receptionist plays a critical role in delivering a welcoming and seamless patient experience. This highly visible, patient-facing role is responsible for the front office operations, including check-in/check-out, appointment management, insurance verification, and maintaining an efficient and friendly front desk environment. The ideal candidate thrives in a fast-paced clinical setting, demonstrates exceptional communication skills, and ensures that every patient interaction reflects our standard of care and service excellence.

Key Responsibilities

Patient-Facing Responsibilities

Greet patients with warmth and professionalism upon arrival.
Complete patient check-in and check-out processes, including collection of co-pays and patient signatures as needed.
Provide patients with necessary forms and instructions for visits or procedures.
Assist patients with scheduling follow-up visits or specialty referrals at time of check-out.

Phones & Scheduling

Answer multi-line phones promptly and professionally, directing calls appropriately.
Schedule, reschedule, and cancel appointments using the EHR/practice management system.
Provide appointment reminders and patient instructions for upcoming visits.

Clinical Support

This role does not perform clinical duties but may relay non-clinical messages between patients and medical staff as appropriate.

Data & Metrics

Accurately collect and update patient demographics and contact information at each visit.
Ensure patient records are complete and accurate for billing and communication purposes.

Compliance Support

Verify insurance coverage and eligibility prior to appointments.
Inform patients of any coverage issues or financial responsibilities in advance of service.

Supplies & Vendors

Maintain inventory of front desk supplies (e.g., forms, pens, badges).
Place orders as needed and ensure materials are available for daily operations.

Staff & Culture

Serve as a welcoming point of contact for job candidates and visiting staff.
Assist with onboarding preparation and coordination for new hires when needed.

Projects & Initiatives

Support planning and logistics for patient-facing events, such as health fairs, flu clinics, or wellness days.
Participate in quality improvement initiatives as assigned by leadership.

Qualifications

High school diploma or equivalent required; associate degree or completion of administrative/medical office training program preferred.
Minimum of 1 year of experience in a healthcare front office or customer service setting.
Strong interpersonal and communication skills; bilingual (English/Spanish) required.
Proficient with electronic health records and Microsoft Office Suite.
Ability to manage multiple tasks simultaneously and maintain composure in a busy environment.

Work Environment

This position operates in a clinical office environment.
Frequent interaction with patients, staff, and providers.
May involve occasional evening or weekend events.

Physical Requirements

Must be able to remain in a stationary position for extended periods.
Requires frequent communication via telephone and in person.
Occasional lifting of materials up to 25 pounds.

What We Offer

401K, medical, dental, vision, life insurance, 8 paid holidays, 10 days of PTO, and 5 sick days.

Advanced Metabolic Care & Research (AMCR) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.

Medical Receptionist / Temecula / Full Time (571)

Job Type