Part-Time IT Support Specialist - Job Description

About Us

Shin Yen Retail Property Management is a leading commercial real estate firm known for our diverse portfolio of shopping centers and retail properties. With a commitment to excellence in property management and client service, we are looking to expand our dedicated team with a proactive and skilled IT Support Specialist. In this role, you will play a critical part in ensuring the smooth operation of our IT systems, enhancing operational efficiency and employee productivity.

Position Overview

The Part-Time IT Support Specialist will deliver comprehensive technical support throughout our office environment, maintaining our essential IT infrastructure and aiding in the implementation of effective technology solutions. This position demands strong technical knowledge, exceptional problem-solving skills, and a professional approach to managing IT needs for a dynamic commercial real estate office.

Key Responsibilities

Technical Support & Troubleshooting

Provide day-to-day IT support to staff for hardware, software, and network issues, both on-site and remotely.
Install, configure, and maintain computers, printers, phones, and other office technology.
Troubleshoot operating systems, applications, peripherals, and connectivity issues.
Assist employees with office software, collaboration tools, and IT systems.

Network & Systems Maintenance

Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections.
Support server and cloud system maintenance, including backups and security updates.
Ensure proper configuration and security of devices, user accounts, and software.

IT Administration & Documentation

Keep accurate inventories and records of equipment, software licenses, and configurations.
Track support requests, resolutions, and recurring technical issues.
Prepare IT reports and recommendations for management regarding technology improvements.

Cybersecurity & Compliance

Implement and monitor IT security best practices, including antivirus, firewall, and access controls.
Assist in ensuring compliance with data protection policies and regulatory requirements.
Support secure handling of sensitive company and tenant information.

Project & Vendor Support

Assist in technology-related projects, such as system upgrades or new software rollouts.
Coordinate with third-party vendors and service providers for IT support and maintenance.
Recommend and assist in implementing technology solutions to enhance office efficiency.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
2+ years of IT support or help desk experience within an office environment.
Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software.
Basic understanding of networking, servers, and cybersecurity practices.
Exceptional organizational and problem-solving abilities, with keen attention to detail.
Strong verbal and written communication skills for assisting non-technical staff.
Able to work independently or collaboratively within a team environment.

Preferred Qualifications

IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco.
Experience supporting offices with 20+ employees or managing small-scale IT infrastructure.

Job Type: Part-time

Pay: $22.00-$24.00 per hour

Schedule

Monday to Friday
No weekends

Work Location: In person