Position Overview

We currently have an opening for a highly motivated individual with a strong work ethic to join our Customer Experience Team in the role of Customer Experience Coordinator. This position is available in office in Multiple Locations — Burlington, ON; Northport, AL; Atchison, KS; or Jefferson, OH.

As our ideal candidate you are a self-starter, enthusiastic, and committed to delivering the highest level of customer service and professionalism at all times. This role acts as a liaison between outside sales and production, facilitating a smooth transfer of information to ensure the needs of our customers are met. Excellent communication and time management skills are a must.

This is an excellent opportunity for an individual to work with the local operations and within the larger customer experience team to improve processes and to grow within the company.

Responsibilities

Processing new sales orders accurately and within a timely manner
Data entry of sales information into our ERP system
Coordinating and working seamlessly with our engineering and outside sales departments to ensure all required drawings and order information is complete and accurate
Assisting with information requests requiring research within our internal database
Compiling final order packages for release to the production team
Responding to all customer inquiries in a professional and timely manner
Supporting various departmental initiatives and projects

Requirements

Post-secondary education in Business Administration, Sales, or a related field
Minimum 2 years of customer service experience required
Excellent attention to detail and commitment to a high degree of accuracy
Highly approachable individual with strong administrative skills
Demonstrated ability to work with others in a fast-paced environment
Proactive problem-solving and critical thinking skills
Strong time management skills
Excellent verbal and written communication skills
Demonstrated ability to work with MS Office Suite of products

To Apply

This Job is for You if

You are looking to work in a non-corporate, family environment where your efforts are rewarded and appreciated across the company. We have a flat organizational structure, allowing you the opportunity to interact with all levels of management within the organization. We are looking for the future leaders of our company to have lifelong, challenging careers — the only limits to your growth are the limits you put on yourself.

Interested applicants, please submit a cover letter with resume in MS Word or PDF format to:

vforcier@scgrp.com no later than November 14th, 2025

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Commitment to Accessibility

StressCrete is committed to meeting the needs of applicants with disabilities in a timely manner and providing those individuals with treatment that is fair, respectful, and dignified. Please let us know if you require accommodations at any stage of the recruitment or application process.

Customer Experience Coordinator

Job Type