Job Title: Customer Service Representative – Automotive Recall Support

Location: On-site in Chino, CA

Job Type: Full-time | Temporary

Pay: $20.00 – $20.50/hour

Job Description

We’re seeking a detail-oriented and customer-focused Customer Service Representative to join our team supporting automotive recall services. In this role, you’ll handle inbound calls, assist with scheduling appointments, and provide accurate information regarding recalls, warranties, and technical issues.

Responsibilities

Manage 30–40 inbound calls per shift in a fast-paced call center environment
Schedule appointments for airbag recalls and provide dealership details
Assist customers with warranty questions, radio code troubleshooting, and recall concerns
Accurately document customer interactions and create cases
Close cases or dispatch to appropriate departments for further support
Collaborate with team members for feedback and continuous improvement
Use multiple screens and software tools to assist customers efficiently
Maintain high standards of professionalism and customer satisfaction

Skills & Qualifications

Must-Have

Strong customer service and call center experience
Computer navigation skills
Ability to type at least 30 WPM
Availability Monday–Friday between 6:00 AM–5:00 PM (varied shifts)
High attention to detail and ability to work independently

Preferred

College degree or equivalent work experience
Automotive or dealership experience
Previous outbound call experience

Experience Level

Entry Level – Great opportunity for those looking to grow in customer service and automotive support!

Workplace Type

Fully On-site at our Chino, CA location.

If you're passionate about helping customers and thrive in a fast-paced environment, apply today to join our team!

Pay and Benefits

The pay range for this position is $20.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4>About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Inbound Customer Service Representative - Automobile Support

Job Type