Voyago is hiring a Full Time Charter Specialist in Kitchener-Waterloo!

As the first point of contact for many clients, you will provide exceptional customer service while gathering trip

details, preparing quotes, confirming bookings, and ensuring all logistics are accurately communicated and

executed. You'll also assist with generating reports, tracking charter activity, and collaborating with the Business

Development and Marketing teams to promote services and develop innovative solutions for client inquiries.

The ideal candidate is organized, tech-savvy, and passionate about delivering seamless experiences to clients from

initial inquiry to trip completion.

Your role

Manage and coordinate all incoming charter requests, ensuring accurate scheduling, routing, and
documentation
Serve as the primary point of contact for clients, providing exceptional customer service and timely
updates
Prepare and submit bids for new charter opportunities, ensuring competitive pricing and compliance with
company policies
Collaborate with the Operations team to ensure resources, drivers, and vehicles are allocated efficiently
Maintain accurate records of bookings, contracts, client communications, and billing information
Coordinate with drivers and internal teams to address special requests, schedule changes, and
operational issues
Contribute to special projects and initiatives aimed at improving charter services and customer
satisfaction
Ensure all charter operations comply with regulatory requirements, safety standards, and company
policies
Act as a backup for operational tasks, including assisting with day-of charter coordination and problem
resolution
Attend industry and community events to increase brand visibility and generate new business
opportunities

Requirements

Your profile

You deliver outstanding customer service and bring a warm, professional presence to every interaction
You're both polished and personable, able to engage with clients and colleagues alike
You're highly organized and able to manage a steady flow of phone inquiries and email correspondence with ease
You can provide a clear criminal record check
You stay up to date with local events and community happenings across London and the surrounding areas
You excel at managing your time and workload, even in high-pressure situations
Your communication skills are strong, clear, and professional
You have solid computer proficiency, including intermediate to advanced knowledge of Microsoft Word and Excel
You're confident navigating and engaging on social media platforms
An understanding of how a transportation company operates is a strong asset
You're familiar with Kitchener waterloo and surrounding area

Your Schedule

Applicants must be available to work Monday to Friday from 8:00AM to 5:00PM

Hourly Rate

The rate for this position is $21.00 per hour with benefits after 3 months

Your Location

This position is located at 599 Wabanaki Drive. This role is 100% in office

Your location

By joining the Voyago team in Kitchener-Waterloo you'll find:

We offer a competitive salary
We provide a rewarding career with a growing company
We provide a great company culture
We provide opportunities to grow in any one of our divisions

Benefits

We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer our employees opportunities to build their own experience within a local, global Group
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.

Charter Specialist - Kitchener Waterloo

Job Type