SaaS Product Specialist – Client Onboarding & Support

Location: Mississauga, Ontario (On-site)

Company: BoomerangFX

BoomerangFX is transforming private-pay healthcare. Ranked among Deloitte’s Top 25 Fastest Growing Tech Companies in North America, we’re scaling globally with offices in Canada, Miami, the UK, and Australia. We power the fastest-growing segment in healthcare — medspas, wellness clinics, and aesthetic practices. With 50,000+ new practices opening worldwide every month, the demand for technology that drives patient acquisition, operational efficiency, and revenue growth is skyrocketing.

About the Role

As a SaaS Product Specialist, you’ll be the go-to expert for onboarding and training new clients on our platform. You’ll deliver high-impact software demonstrations, guide clinics through implementation, and ensure they achieve measurable success with BoomerangFX. This role is a critical link between sales and customer success, helping new clients transition smoothly and adopt our technology to grow their business. You’ll manage multiple SMB accounts, act as a trusted advisor, and ensure every client has a seamless experience.

Responsibilities

Lead live software training sessions for new clients and internal teams
Own the onboarding process for your portfolio of accounts
Serve as the primary point of contact during implementation
Troubleshoot and resolve client issues in collaboration with cross-functional teams
Drive adoption and retention by guiding clients through key milestones
Develop training materials and workflow plans
Stay current on product updates and act as a subject matter expert
Transition clients to Customer Success once onboarding is complete

QualificationS

Bachelor’s degree in business, health sciences, or related field

Required Skills

2+ years in SaaS implementation, onboarding, or customer success
Experience with project management tools and CRM systems (HubSpot preferred)
Strong communication and presentation skills
Ability to manage multiple projects with attention to detail
Technical aptitude and comfort with remote training tools
Willingness to travel within Canada and the U.S. for workshops

Pay range and compensation package

Competitive salary + annual performance bonus

Comprehensive benefits (medical, dental, vision)

Paid time off

Free onsite parking & gym access

Team socials and wellness perks

Equal Opportunity Statement

Ready to make an impact? If you’re passionate about helping healthcare businesses grow and thrive through technology, join us and be part of a team shaping the future of healthcare SaaS.

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SaaS Product Specialist – Client Onboarding & Support