Position Summary

We are seeking friendly, professional Hosts and Hostesses to be the welcoming face of our full-service casual dining restaurant and bar. As the first and last point of guest interaction, you will be responsible for delivering a warm, inviting experience while efficiently managing waitlists, seating, and guest flow. You will play a critical role in setting the tone for the dining experience and ensuring smooth restaurant operations.

Responsibilities

Greet guests promptly and warmly upon arrival, making them feel valued and welcome.
Manage waitlists and reservations accurately using the designated seating system or application.
Estimate accurate wait times, communicate effectively with guests, and monitor dining room activity to optimize seating efficiency.
Escort guests to their tables, presenting menus and introducing their server when appropriate.
Answer phone calls professionally, providing information regarding restaurant hours, menu offerings, and basic inquiries.
Assist in maintaining the cleanliness and organization of the front lobby, guest waiting areas, and host stand.
Coordinate with servers, bartenders, and management to ensure smooth and efficient table turnover.
Uphold and promote brand standards, cleanliness, and a positive guest experience at all times.
Assist with To-Go orders and curbside pickup as needed.
Support service staff and management with opening, running, and closing duties as assigned.

Qualifications

Prior experience as a Host/Hostess or Server in a casual dining or full-service restaurant highly preferred.
Must possess excellent interpersonal and communication skills, with a strong focus on guest service.
Ability to remain calm, courteous, and organized under pressure in a fast-paced environment.
Professional appearance and demeanor required at all times.
Must have flexible availability, including night, weekend, and holiday shifts.
Ability to stand and walk for extended periods and assist with light lifting (up to 20 pounds).
Familiarity with seating or POS systems (e.g., OpenTable, Yelp Waitlist, Toast) a plus but not required.
Team player attitude with a willingness to support other roles as needed.

Additional Requirements

Must be at least 18 years of age (or age required by state/local regulations for working around alcohol service areas).
Must possess or obtain a valid County-Issued Food Handler Card upon hire.
Must be comfortable working in an environment that includes a full-service bar.

Preferred Qualifications

Previous experience handling takeout/to-go orders.
Knowledge of basic restaurant safety and sanitation standards.

Work Environment

This role operates in a busy, casual full-service restaurant and bar setting. Hosts and Hostesses must be comfortable greeting a high volume of guests, managing fast-paced seating rotations, and maintaining a professional and cheerful demeanor throughout shifts.

If you enjoy making a great first impression, thrive in a team environment, and love providing outstanding service, we invite you to apply!

Would you also like a slightly shorter, optimized version for online job postings (where you need to catch attention faster)?

It’s a common best practice to have both.

1/24oYou said:good but ABC RBS certification is a requirement as well as county food handler cardChatGPT said:

Got it — you want ABC RBS certification and a County Food Handler Card to be mandatory for the Host/Hostess role too, just like the bartender position.

Here’s the revised and detailed Host/Hostess job description with that correction, and a few additional small improvements to polish it even further:

Job Title: Host/Hostess (Casual Dining - Full Service Franchise)

Position Summary

We are seeking enthusiastic, professional Hosts and Hostesses to join our team at our full-service casual dining restaurant and bar. As a Host/Hostess, you will be the first point of contact for our guests, creating a welcoming and organized experience from arrival to departure. You will manage waitlists, seating, and guest flow to ensure smooth front-of-house operations and outstanding service.

Responsibilities

Greet all guests promptly and warmly upon arrival, providing an inviting first impression of the restaurant.
Accurately manage waitlists, reservations, and seating charts using designated systems.
Communicate estimated wait times clearly and professionally to guests.
Escort guests to their tables, present menus, and inform them of their server’s name when appropriate.
Answer incoming calls in a courteous and efficient manner, assisting with inquiries, reservations, and takeout orders.
Maintain the cleanliness and organization of the host stand, lobby, and guest waiting areas.
Collaborate with servers, bartenders, and management to maintain efficient table rotations and service flow.
Assist with organizing and handling to-go orders, curbside pickups, and special seating requests.
Monitor the dining room to anticipate guest needs and manage guest flow effectively during peak periods.
Support restaurant opening, running, and closing procedures as needed.
Uphold all brand and service standards, ensuring a consistent and positive guest experience.

Qualifications

Minimum six (6) months to one (1) year of hosting or serving experience in a casual dining or full-service restaurant preferred.
Valid ABC Responsible Beverage Service (RBS) Certification – required.
Valid County-Issued Food Handler Card – required.
Must meet minimum legal age requirements to work around alcohol service areas.
Strong guest service orientation with excellent communication and interpersonal skills.
Ability to work calmly and efficiently under pressure in a high-volume environment.
Ability to stand, walk, and move quickly for the majority of the shift and to lift up to 20 pounds.
Flexible schedule availability, including nights, weekends, and holidays.
Familiarity with seating management or POS systems (such as OpenTable, Yelp Waitlist, or Toast) is a plus.

Additional Requirements

Professional appearance, positive attitude, and team-oriented mindset are essential.
Must consistently adhere to health and safety standards, company policies, and alcohol service regulations.

Preferred Qualifications

Previous experience assisting with takeout/to-go operations.
Basic understanding of restaurant food and beverage menus.

Work Environment

This position operates in a fast-paced, guest-focused casual dining restaurant with a full-service bar. Hosts and Hostesses must be able to manage a steady flow of guests, communicate effectively with both the front and back of house teams, and maintain a polished and friendly demeanor during all shifts.

If you are passionate about hospitality, enjoy working in a lively team environment, and thrive under pressure, we would love to meet you!

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Benefits

401(k) matching
Employee discount
Flexible schedule
Health insurance

Shift

Day shift
Night shift

Work Location: In person

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