Job Summary

The intent of this job description is to provide a summary of the major duties and responsibilities performed of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The IT Support Specialist is responsible for providing user support to employees located in our Riverside County and Ventura County clinic locations. In addition, they will be responsible for performing regular installations, upgrades and maintenance for our existing hardware and computer systems, as well as executing project-based tasks. This position will report to the IT Manager at Headquarters in

Temecula, CA. Position location is in Ventura, CA.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Be the first point of contact for internal customers over the phone, chat, email or directly.
Triage support through our Managed Service Provider and assist in resolving all support issues.
Establish documentation and support procedures for handling support incidents in house.
Identify, recommend, and implement improvements in process and systems.
Support Office 365 applications and user management.
Perform hardware / software installations and upgrades.
Perform regular maintenance to existing hardware and computer systems.
Perform project-based tasks and other IT related duties as assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education (or substitute experience) required:

High school graduate or equivalent (GED).
Bachelor's Degree in technical capacity or equivalent experience / certifications preferred.

Minimum Experience Required

Minimum 3-5 years of professional IT experience.
Minimum 2-5 years administering an enterprise domain.

Minimum Knowledge and Skills Required

Required

Knowledge and experience with Microsoft Windows ecosystem including, but not limited to

- O365, operating systems, Active Directory, Windows Server, DNS and DHCP.
Office 365 administration experience.
Administration, maintenance and troubleshooting of LAN, WAN, WIFI, Security & Telecom management and operations.
Administration, maintenance and troubleshooting of Firewalls, Access Points, Routers and Switches.
Experience working with various vendors to resolve complex issues.

Desired

Operations of major cloud services such as Google, AWS or Azure.
Familiarity with ticketing systems (Jira, ServiceNow, ConnectWise or other).
Good practice and efficient operations of general IT Infrastructure.
Familiar with HIPAA Compliance.
Experience supporting Mac iOS and other Apple products.
Familiarity with cloud hosted VoIP system operations and concepts.
Familiarity with Athena and Epic EHR a plus.

Competencies

User and Customer Support.
Network, Telecom, Wireless and Mobility.
Risk Management, Security and Info Assurance.
Compliance.
Critical and Analytical Thinking.
Problem Solving and Decision Making.
Planning and organizing.
Teamwork.
Working with Tools and Technology.
A good understanding of or willingness to acquire further skills as needed.
Ability to quickly assess and resolve issues.
Strong communication and follow-up.
Documentation creation and management.

Expected Hours of Work -

Workdays: This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Able to work flexible hours, including weekends, if needed.

Travel: Travel is primarily local to our Ventura County office locations during the business day, although some out-of-the-area and overnight travel may be expected.

Mon - Fri: Must be available 7:00 am - 6:00 pm

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IT Support Specialist