Housekeeping Supervisor

Benefits

• 401(k)
• Company parties
• Dental insurance
• Employee discounts

Skills Abilities

Exceptional Guest Service a Must, Energetic Personality, Attention to Detail, Knowledge of Hotel Property Management System

Job Description

Europa Village is an Old-World European style winery in Temecula Valley’s Wine Country specializing in Spanish, Italian and French varietals. We have 340 acres with grape vines, two tasting rooms, a restaurant and a total of 21 rooms. The ideal candidate will have a strong work ethic with a passion for hospitality and providing exceptional elevated service.

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces are cleaned and maintained to hotel/public area standards. This role supervises housekeeping staff, ensures quality control, and supports training, scheduling, and inventory management.

Other Qualifications

• High school diploma or equivalent.
• Supervisory experience preferred.
• Prior housekeeping experience in a hotel or hospitality setting preferred.
• Valid driver’s license with a clean driving record & the ability to drive company carts.
• Knowledge of hotel cleaning standards and procedures
• Ability to lead, motivate, and communicate effectively with staff
• Ability to multitask and work in a fast-paced environment.
• Ability to be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.

Key Responsibilities Specific to Housekeeping Supervisor:

• Possess and live Europa Village Core Values.
• Assist on the onboarding and training new housekeeping staff.
• Supervise, support and coordinate daily activities of housekeeping staff, including room attendants, public area attendants, and laundry personnel.
• Assign work schedules and rooms based on occupancy, staffing levels, and priorities.
• Assist with performance evaluations and recommend corrective or disciplinary action when necessary.
• Communicate effectively with Front Desk, Maintenance, and Management to ensure smooth operations.
• Inspect guest rooms and public areas to ensure cleanliness, sanitation, and presentation meet hotel standards.
• Ability to lead by example in a hands-on, working supervisor position and step in to assist with cleaning duties as needed during high‑volume periods or staff shortages.
• Ability to maintain housekeeping storage areas in a clean, organized, and safe condition. Including lost and found.
• Monitor cleaning supplies, linens, and department inventory.
• Ability to work a flexible schedule to include weekends, holidays, and nights to operate the business at the highest levels of guest service. Open availability.
• Strong attention to detail and organizational skills
• Ability to stand, walk, bend, and lift during extended periods
• Provide directions to ensure guest rooms and public areas meet hotel and brand cleanliness standards.
• Assist in shuttling guests if needed.
• Other duties assigned as needed.

Expectations of the Housekeeping Supervisor

• Be able to communicate Europa Village’s story.
• Open to cross training in other areas if needed.
• Reliable attendance and strong work ethic.
• Assist in all areas of housekeeping to include hotel rooms, public areas and laundry.
• Must be able to lift to 40 pounds on a regular basis.
• Ability to respond and resolve guest requests, complaints or questions in a courteous and timely manner.
• Create and foster an environment of “teamwork” by helping fellow Villagers or guests without a second thought.
• Ability to treat all staff and guests in a respectable manner.
• Arriving at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
• Adhere to Europa Village policies and procedures.