Job Title: Wine Club Manager

To be successful in the role, the best-fit candidate must have the following skills and leadership attributes:

Summary: The position of Wine & Distillery Club Manager includes all duties related to the Wine & Distillery

Clubs as well as staff. This position also supports planning and implementation for growth and continued retention of both clubs.

Organizational

Communicate the company mission, vision and values. Inspire others in a positive manner by conveying a genuine, positive and professional attitude, which drives accountability and profitability
Lead by modeling the highest level of guest service and focused sales behavior at all times
Maintain and support all existing company policies and procedures; operate based on best service practices and the changing needs of the business
Empower team to work multifaceted and produce effectively and efficiently
Anticipate guest needs and look for opportunities daily to fulfill unexpressed guest needs

Responsibilities

Assure growth in the Wine & Distillery Club memberships by both increasing new members and minimizing cancellations with a basis grounded in excellent customer service and communication with members
Maximizing Wine & Distillery Club sales each quarter by supporting additional purchasing options for members
Providing tools and training for all hospitality staff to successfully sell Wine & Distillery Clubs and retain members
Providing structure for the Wine & Distillery Club programs to ensure accuracy, efficiency and the highest level of customer service
Developing club content for sign-ups, newsletters, e-blasts, gifts and other promotional materials.
Look for opportunities to expand and implement improvements effectively and timely.
Utilize opportunities to grow Wine & Distillery Club through additional channels, including offsite pourings and eCommerce
Wine & Distillery Club billing including new customer set-up in system
Generating and sending invoices including checking credit card information/expiration
Calling of customers with invalid/inactive credit cards each cycle to get updates
Support customer service/swaps for Wine & Distillery Club Members
Processing quarterly Wine & Distillery Club shipments
Wine & Distillery Club inventory to ensure all orders are processed from accurate locations
Process Wine & Distillery Club clean-up including pick-up reminders, shipping reminders, etc.
File completed paperwork into designated areas for ease in access for past transaction reference
Perform other related duties as required and assigned.

Working Conditions

Full time schedule to include weekends and holidays.
Long and irregular hours during peak seasons and/or special events.
Sitting for long periods of time.
Ability to focus and maintain high level of customer service in a high traffic, busy office.
Ability to lift at least 45 pounds (case of wine).

Requirements

Exceptional customer service skills and positive attitude
Ability to increase efficiency and accuracy
Strong written, verbal and interpersonal skills including excellent telephone communication, sales and customer service
Ability to build relationships that foster brand loyalty
Ability to multi-task and be a team player, communicating with management if any issues arise
Excellent organizational skills and the ability to follow through on projects with minimal supervision
Protect organization's value by keeping information confidential
Strong computer skills are required. Proficient in Microsoft Office Suite a plus
3-5years winery and/or administrative experience required
Must be 21 years of age Job Type: Full-time

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

License/Certification

Driver's License (Preferred)

Shift availability

Day Shift (Required)

Work Location: In person

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Wine Club Manager